In an era where eCommerce is more competitive than ever, the value of customer feedback cannot be overstated. Product reviews not only bolster credibility but also provide invaluable insights into the customer experience. For Shopify store owners relying on the platform’s native Product Reviews app, an important transition is on the horizon.
Official Announcement from Shopify
Shopify has officially announced that on May 6, 2024, the Shopify Product Reviews app will be removed from Shopify and will no longer be available for installation. Additionally, access to existing product reviews will be terminated, and reviews will no longer display on your store. To maintain the continuity of collecting and showcasing product reviews, Shopify store owners are urged to migrate to an alternative product review app before this deadline.
Choosing a New Product Review App
The Shopify App Store offers a variety of alternative product review apps, such as Yotpo, Loox, Judge.me, Okendo, and Stamped. Each of these apps provides unique features and benefits tailored to different business needs. However, it’s important to note that while the Shopify Product Reviews app was free, many of its replacements may require a subscription fee.
Considerations for Transition
In order to transition to a new app, there are steps store owners will need to take before May 6, 2024. These include:
- Research and Selection: Evaluate each alternative app’s features, pricing, and compatibility with your store’s design and functionality.
- Exporting Reviews: Before uninstalling the Shopify Product Reviews app, follow the detailed instructions provided by Shopify to export your product reviews. This crucial step ensures that you retain your reviews so they can be imported into your new app.
- Importing Reviews: After choosing and installing your new product review app, import your exported reviews. It’s essential to verify that all reviews have been correctly imported and are displaying as intended on your store.
- Uninstallation of the Old App: Once you’ve successfully migrated your reviews, you can safely uninstall the Shopify Product Reviews app.
Assistance is Available
Transitioning to a new product review app can be confusing, especially for those not well-versed in technical processes. Our team at Your Store Wizards is here to ease this transition. Whether you need assistance in selecting the right app for your store or require support throughout the migration process, we’re just an email away at support@yourstorewizards.com.
The discontinuation of Shopify’s Product Reviews app serves as a reminder of the dynamic nature of eCommerce tools and the importance of staying adaptable. By proactively choosing a new product review app now you can continue to use customer feedback to drive sales. Remember, the deadline for this transition is May 6, 2024—plan accordingly to ensure a seamless transition.
Scott Sanfilippo began his eCommerce journey in 1994 by co-founding one of the Internet’s first online retailers, TheFerretStore.com, which was acquired by PetCo in 2006. In 2001, he co-founded the eCommerce design and marketing firm Solid Cactus, which was acquired by web.com in 2009. Today, Scott is the General Manager of Your Store Wizards and lives in Delray Beach, FL. Scott can be contacted at scott@yourstorewizards.com.