Many store owners have recently discovered an issue where quantities in shoppers’ carts are increasing at random, mainly after adding an additional new item.
BigCommerce has released a fix for this, but it requires a theme update. For store owners who can’t, or do not want to update their theme the issue will persist until a code fix is implemented on the theme.
To determine if your store is subject to this issue:
- Go to Settings > Data Solutions
- Under Affiliate Conversion Tracking click Show Advanced Settings
- If “Turn on the data layer (Required for Google Analytics 4)” is checked and quantities are duplicating in shopping carts, your store will require the fix. (We recommend testing in incognito / private browsing mode.)
With the switch to Google Analytics 4 (GA4) coming in just a few months, it’s recommended you enable GA4 and turn this option on to avoid loss of data collection.
How can I fix the issue?
While this issue impacts a limited number of stores, you should first verify that your store is experiencing the issue and if it is, Your Store Wizards can provide a fix. If your store is impacted, please contact us.
Scott Sanfilippo began his eCommerce journey in 1994 by co-founding one of the Internet’s first online retailers, TheFerretStore.com, which was acquired by PetCo in 2006. In 2001, he co-founded the eCommerce design and marketing firm Solid Cactus, which was acquired by web.com in 2009. Today, Scott is the General Manager of Your Store Wizards and lives in Delray Beach, FL. Scott can be contacted at firstname.lastname@example.org.