Many store owners have recently discovered an issue where quantities in shoppers’ carts are increasing at random, mainly after adding an additional new item.
BigCommerce has released a fix for this, but it requires a theme update. For store owners who can’t, or do not want to update their theme the issue will persist until a code fix is implemented on the theme.
To determine if your store is subject to this issue:
- Go to Settings > Data Solutions
- Under Affiliate Conversion Tracking click Show Advanced Settings
- If “Turn on the data layer (Required for Google Analytics 4)” is checked and quantities are duplicating in shopping carts, your store will require the fix. (We recommend testing in incognito / private browsing mode.)
With the switch to Google Analytics 4 (GA4) coming in just a few months, it’s recommended you enable GA4 and turn this option on to avoid loss of data collection.
How can I fix the issue?
While this issue impacts a limited number of stores, you should first verify that your store is experiencing the issue and if it is, Your Store Wizards can provide a fix. If your store is impacted, please contact us.