If your eCommerce store is powered by BigCommerce and is using the optimized one-page checkout, some changes are coming with customer-facing payment error messages. As detailed in this support document, payment error messages are being re-worded.
Clearer, easier-to-understand error messages along with instructions on how to remedy them should reduce abandoned carts and reduce the number of emails or calls your customer service department receives asking why their card failed.
For example, the current error message “Unable to process the payment because invalid data was supplied with the transaction,” is being rewritten to “Your payment was declined. Please try a different card.”
A complete list of all the changes can be found here.
These changes will start to roll out for BigCommerce store owners in the United States and Canada beginning February 8, 2021.
This update will automatically be applied to your store and no further action is necessary on your part UNLESS you, or your BigCommerce developer, customized any payment error messages. In that case, if you want to opt-out of this update, you will need to contact BigCommerce support BEFORE February 8, 2021.
Scott Sanfilippo began his eCommerce journey in 1994 by co-founding one of the Internet’s first online retailers, TheFerretStore.com, which was acquired by PetCo in 2006. In 2001, he co-founded the eCommerce design and marketing firm Solid Cactus, which was acquired by web.com in 2009. Today, Scott is the General Manager of Your Store Wizards and lives in Delray Beach, FL. Scott can be contacted at email@example.com.